REFUNDS - All sales are final. All contracts are binding. All deposits are non-refundable unless deposit insurance is purchased. You may get a gift card credit for future work in the rare event that you've made a deposit and need to cancel the work.
LATE PAYMENTS - Reminders will be sent to you. 30 days past due will accrue interest at 29.99% APR
NON-PAYMENT - 29.99% APR will apply to overdue accounts over 30 days. A builder's lien will be placed on your property preventing any sale, mortgage renewal, permits being issued. Legal action will be taken against you in a court of law and you will be sent to collections. Your credit score may be impacted.
CREDIT CARDS - A fee of 3.6% will apply to all credit card payments. Other free payment options are available such as Interac e-Transfer.
PER DIEM - Day rates are subject to fluctuations. Currently: $749.00 for 2 staff. 8.00 hours included.
PREP - All jobs include standard prep on nail holes, picture frame holder holes, normal wear & tear. Extensive prep including but not limited to previous brush marks, glue on walls, smoke staining, roller marks, extensive wear & tear, oil paint requiring sanding, holes, dents, pet damage, extensive sanding, new wood nailing holes on trim, fascia etc...will be additionally charged at $44.99 per hour.
RESCHEDULING FEE - Day rate - Minimum 1 day rescheduling fee up to 50% of the quoted estimate if unable to fill the allocated time. Lump sum - Deposits are non-refundable and are available as credit toward future work. If unable to fill allocated time, deposit will be forfeited altogether up to 50% of total job. (2 weeks minimum notice)
CANCELLATIONS - Day rate - Minimum 1 day cancellation fee up to 50% of the quoted estimate if unable to fill the allocated time. Lump sum - Deposits are non-refundable and are available as credit toward future work. If unable to fill allocated time, deposit will be forfeited altogether up to 50% of total job. (2 weeks minimum notice)
VERBAL/PHYSICAL ABUSE - Sharp Lines Painting strives to meet all customer expectations and make every client a happy client. Verbal abuse, unprofessional behaviour, disrespect to staff, unsafe working conditions are grounds for immediate cancellation of work. Standard cancellation and refund policies will apply.
OUTSTANDING BALANCE - If your account has an outstanding balance, including deposit payments, progress payments & final payments, no further work shall be done including touch up work. Outstanding balances on any and all projects will affect all active projects.
LIENS - A lien will be placed on your property should you refuse to pay us in writing/verbally or if we do not hear from you for 30 days or more.
Company policies may change from time-to-time without notice.